Stakeholder Engagement

Stakeholder relations are critical for the sustainable growth of our business. At Dabur, we place great value on all our stakeholders and strive to maintain and develop sound relationships with them through open, honest and permanent communications in order to contribute to the sustainable development of the Company, Society and the Planet. We actively manage a range of key stakeholder relationships, recognising that our success and sustainability depends on their input and involvement.

Our global stakeholder network includes Investors, Governments, NGOs and Civil Society Organizations, local communities, Suppliers and Vendors, Consumers, Media, Industry Associations, and our Employees.

How We Engage with them:

  • Open Dialogue with the CEO
  • Strategy & Management Meetings
  • Career Development & Advancement opportunities
  • Talent management and succession planning
  • Cross-Departmental training programme for fresh Management Graduates
  • Learning and development strategy; Training programmes
  • Listening: Surveys and colleague groups
  • Transformation strategy to encourage diversity and inclusivity in the workplace
  • Rewards & Recognition
  • Web-based platforms to ease their functioning
  • Regular Health and Safety Discussions
  • Ethics Hotline
  • Team building activities and exercises to help employees stay fit and active

How We Engage with them:

  • Corporate guidelines for selection, contracting
  • Dealer conferences, Townhalls and Business meeting, both physical and virtual
  • Direct contact and briefings
  • Open Communication with the CEO
  • Online Dealer Management System to help establish seamless business transactions
  • Ethics Hotline

How We Engage with them:

  • Understand consumer needs to design, improve products
  • Dedicated Call Centre & Consumer Cell to address all queries and grievances
  • Consumer Activations, Participation in exhibitions & events to give consumers an opportunity to touch, feel & experience our products
  • Focussed Group Discussions to reach out to consumers across markets
  • Awareness camps to help them differentiate between a spurious product and a genuine Dabur product
  • Information sharing and free product distribution through Dabur website
  • Consumer Satisfaction surveys
  • Social Media engagement

How We Engage with them:

  • Quarterly Investor Calls with Institutional Investors
  • Investor presentations and one-on-one meetings
  • Annual General Meeting for retail shareholders
  • Press Releases about latest developments and new product introductions
  • Publication of Quarterly Results
  • Publishing latest updates on Dabur website
  • Annual Report

How We Engage with them:

  • Socio-Environmental Programmes
  • Meetings in localities to identify need gaps and roll out programmes
  • Engagement with local NGOs
  • Employee volunteerism
  • Dabur Corporate Website
  • Annual Report
  • Press Releases
  • Engagement through Social Media
  • Discussions with academic institutions
  • Participation in events involving academia

How We Engage with them:

  • Compliance to all Rules and Regulations
  • Engagement with Governments and Statutory/Regulatory bodies
  • Jointly conducting research and studies
  • Policy Advocacy
  • Participating in working groups, conferences, events, round tables etc
  • Assistance for Community Development programmes

How We Engage with them:

  • Regular Media conferences & Press Releases
  • Interviews with senior management
  • Product videos and peer reviews
  • Advertising campaigns
  • Engagement through Social Media
  • Websites

How We Engage with them:

  • Direct contact
  • Joint Research, Studies
  • Sectoral meetings
  • Participation in cross-industry discussions, meetings
  • Undertake joint programmes with local governments
download-pdfAnnual Report 2020-21